Question 1

What is TaleemPak?

Accepted Answer

TaleemPak is an exam and institute management platform built for Pakistan by Solutionsgram Pvt Ltd. It covers question banks, paper generation, online exams, anti-cheating proctoring, results, analytics, certificates and an AI tutor — in English and Urdu.

Question 2

Who owns and develops TaleemPak?

Accepted Answer

TaleemPak is designed, developed, secured and supported by Solutionsgram Pvt Ltd, a Pakistani software company. Solutionsgram is the author and copyright owner of the platform.

Question 3

Which boards and levels are supported?

Accepted Answer

Punjab, Sindh, KPK, Balochistan, Federal and AKU-EB boards, Cambridge O and A Level, plus entry-test tracks such as MDCAT, ECAT and CSS. Grades run from primary through intermediate and university-level assessments.

Question 4

Is the platform available in Urdu?

Accepted Answer

Yes. The full interface, questions and papers work in both English and Urdu, with proper right-to-left layout and Nastaliq typography.

Question 5

How do we get started?

Accepted Answer

Register your institute, pick a plan, and complete approval. Once active, your administrator creates teacher and student accounts from inside the panel — students and teachers cannot self-register.

Question 6

Can we run more than one campus?

Accepted Answer

Yes. Each institute is a separate tenant with its own users, question bank, exams and results. Data never mixes between institutes or campuses.

Question 7

Can we use our own branding?

Accepted Answer

Paid plans support your institute logo, primary colour and tagline across the student experience and certificates.

Question 8

What reporting do administrators get?

Accepted Answer

Institute-wide dashboards with attempt counts, pass rates, per-student timelines, per-question accuracy and a full cheating-incident history for every student.

Question 9

How does the AI question generator work?

Accepted Answer

You choose board, grade, subject and chapter, then generate questions at the difficulty you need. Every generated question lands in your bank as unapproved until a teacher reviews and approves it.

Question 10

What question types are available?

Accepted Answer

MCQ, multi-select, true/false, fill in the blanks, matching, ordering, short answer, long answer, numeric, equation, image-based MCQ and diagram labelling.

Question 11

Can I import my existing papers?

Accepted Answer

Yes — bulk MCQ import is supported, and the AI Book Agent can read a book page photo or PDF and propose questions from it.

Question 12

Who marks long answers?

Accepted Answer

Objective types are marked instantly. Short and long answers are listed for teacher marking with the student's response side by side.

Question 13

Can a student take an exam on a mobile phone?

Accepted Answer

No. Exams must be attempted on a laptop or desktop with a keyboard and mouse, a window at least 1024 pixels wide, and a working camera. Phones are always blocked; tablets are blocked unless the institute allows them for a specific exam.

Question 14

What happens if my internet drops mid-exam?

Accepted Answer

Answers are saved as you go. Reconnect and continue on the same attempt — the timer keeps running from the scheduled start, so reconnect quickly.

Question 15

Can parents see results?

Accepted Answer

A parent account linked to a student can see that student's exams, attempts, scores and any proctoring warnings.

Question 16

How do students get their certificate?

Accepted Answer

A certificate is issued automatically after passing an exam, unless the attempt was force-submitted for suspected cheating. It carries a unique number that anyone can verify on the public verification page.

Question 17

How does face verification work?

Accepted Answer

A student enrols once by turning their head through several positions. The platform stores a numeric face descriptor, not a searchable photo album. Before an exam that requires it, the live camera is matched against that descriptor.

Question 18

What is monitored during an exam?

Accepted Answer

Tab switching, window minimising, full-screen exit, copy and paste, printing, developer tools, screen sharing, multiple faces, no face, gaze direction, head pose, phone-in-frame detection and repeated verification failures.

Question 19

What happens when a rule is broken?

Accepted Answer

Minor events raise a yellow card warning shown to the student and logged for the institute. Serious events — a second face, a phone in frame, an identity mismatch — raise a red card, which can end the attempt and mark it failed.

Question 20

Is the camera recording the whole exam?

Accepted Answer

No continuous video is stored. The platform takes periodic snapshots and stores them privately for the institute to review if a violation is raised.

Question 21

How much does it cost?

Accepted Answer

Plans are priced in Pakistani Rupees per institute, with a free tier to start. Current prices and limits are on the pricing section of the home page.

Question 22

Do we need a credit card?

Accepted Answer

No. Paid plans are activated by bank transfer, JazzCash or EasyPaisa. You submit the transaction reference and receipt, and the account is activated after verification.

Question 23

Is there a payment step on the free plan?

Accepted Answer

No. The free plan needs administrator approval only — no payment and no coupon code.

Question 24

Can we upgrade or downgrade later?

Accepted Answer

Yes, at any time from the admin panel. An upgrade takes effect immediately; a downgrade takes effect at the end of the paid period.

Question 25

Can another institute see our data?

Accepted Answer

No. Row-level security in the database scopes every read and write to the owning institute. There is no query path that returns another institute's records.

Question 26

Where is our data stored?

Accepted Answer

In managed cloud infrastructure, encrypted in transit and at rest, with private storage buckets for face and proctoring files.

Question 27

Can we delete our data?

Accepted Answer

Yes. Students can remove their face enrolment, and an institute can request full deletion of its records when it leaves the platform.

Question 28

Do you use student data to train AI?

Accepted Answer

No. Student identity data is never sent to the AI provider, and student work is not used for model training.

Frequently asked questions

General

For institutes

For teachers

For students and parents

Anti-cheating and face verification

Pricing and payments

Security and data